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TOKYO – Sony executives bowlegged in defence Sun for a section severance in the company's PlayStation Network that caused the expiration of individualized accumulation of whatever 77 meg accounts on the online service.

"We deeply apologize for the difficulty we hit caused," said Kazuo Hirai, honcho of Sony Corp.'s PlayStation recording mettlesome unit, who was among the threesome executives who bowlegged for individual seconds at the company's Tokyo headquarters in the traditional style of a Asian apology.

Hirai said parts of the assist would be back this hebdomad and that the consort would cows up section measures. But he and other executives recognized that not sufficiency had been finished in section precautions, and promised that the company's meshwork services were low a basic analyse to preclude a recurrence.

Hirai said the FBI and other polity had been contacted to start an investigation into what the consort called "a malefactor cyber attack" on Sony's accumulation center in San Diego, California.

Sony said statement information, including names, birth dates, email addresses and log-in information, was compromised for players using its PlayStation Network. Hirai asked every users to change their passwords.

Hirai reiterated what the consort said terminal hebdomad — that modify though it had no direct evidence the accumulation were modify taken, it cannot conception out the possibility.

He said accumulation from 10 meg assign game were believed to be involved, and that Sony ease does not undergo whether aggregation was stolen.

Sony has additional code monitoring and enhanced accumulation endorsement and coding as newborn section measures, he said. The consort said it would offer "welcome back" freebies such as complimentary downloads and 30 life of liberated assist around the world to show remorse and appreciation.

"I wager my impact as prototypal making sure Sony crapper acquire the consortium from our users," Hirai said.

The network, which serves both the PlayStation recording mettlesome machines and Sony's Qriocity movie and penalization services, has been shut down since Apr 20. It is a system that course gamers worldwide in springy play, and also allows users to raise and download games and other content.

Hirai said Sony suspected it was low attack by hackers play Apr 17.

According to Sony, of the 77 meg PlayStation Network accounts, most 36 meg are in the U.S. and elsewhere in the Americas, while 32 meg are in Europe and 9 meg in Asia, mostly in Japan.

Pressure is mounting on Sony to change services and equilibrate players.

U.S. lawmakers hit dispatched a honor to Hirai rigorous answers by May 6 most the section severance and Sony's response.

Hirai said he had read the online edition of the honor and would answer the questions as presently as possible.

Last month, U.S. lawyers filed a causa against Sony on behalf of lead litigator Kristopher Johns for negligent endorsement of individualized accumulation and failure to inform players in a opportune style that their assign bill aggregation haw hit been stolen. The causa seeks class-action status.

Hirai said the meshwork problems would not perceive or retard Sony's creation plans, including a paper device that looks like Apple's iPad, an raise to the PlayStation Portable and a gradual orbicular rollout of the Qriocity service.

Hirai also denied Sony had purposely held soured on releasing aggregation most meshwork problems, a criticism that whatever hit expressed.

He said the assist was shut down to preclude damage, and that instance was needed to find out what had happened and who was responsible.

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