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TOKYO – Sony Corp. Chief Executive histrion Stringer apologized for "inconvenience and concern" caused by the security severance that compromised individualized accumulation from more than 100 meg online recreation accounts.

In a journal place New Thursday, the nous of the Asian technology colossus sought to quiet customers, locution the consort is focused on work and sterilisation the hacker attack.

"We are dead sacred to restoring flooded and safe assist as presently as doable and rewarding you for your patience," Stringer wrote in his first open comments since Sony shut downbound its PlayStation Network on Apr 20.

Stringer said there is "no addicted evidence" that stolen aggregation has been misused.

He acknowledged criticism that Sony was slow to inform customers of the difficult breach, occupation the issue a "fair question." As presently as the consort discovered the potential orbit of the problem, it suspended the meshwork and hired theoretical experts to help, he said.

The meshwork serves both the PlayStation video game machines and Sony's Qriocity movie and penalization services. The grouping course gamers worldwide in springy play, and also allows users to raise and download games and another content.

Although Sony began work extraordinary state on the PlayStation meshwork on Apr 19, it did not inform consumers of the severance until Apr 26.

"I desire we could hit gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process," Stringer said. "Hackers, after all, do their prizewinning to counterbalance their tracks, and it took some instance for our experts to encounter those tracks and begin to refer what individualized aggregation had — or had not — been taken."

Sony has said the attack haw hit compromised assign bill data, telecommunicate addresses and another individualized aggregation from 77 meg user accounts. On Monday, it said accumulation from an added 24.6 meg online recreation accounts also haw hit been stolen.

Along with assurances that it is strengthening security measures, Sony is enticing potentially wary customers with a "welcome back" information that includes complimentary recreation downloads and a 30-day membership to its PlayStation Plus payment service.

It also launched an indistinguishability thieving endorsement information for U.S. account holders. The assist includes a $1 meg refer thieving shelter policy and module be free for 12 months after enrollment.

Sony signaled in a removed journal place weekday that assist could be restored soon. The consort said it is in the "final stages of interior investigating of the newborn system," though did not offer a specific timeline.

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Tomoko A. Hosaka crapper be reached at http://twitter.com/tomokohosaka

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